Refund Policy

Precious Souls Homecare

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Effective Date: May 23, 2026

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At Precious Souls Homecare, we are committed to providing reliable, compassionate, and professional non-medical home care services. This Refund Policy explains how cancellations, refunds, and service credits may be handled.

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1. Service-Based Business

Precious Souls Homecare provides non-medical home care services. Because our services involve scheduled caregiver time, staffing coordination, and care planning, refunds may depend on the situation, the timing of cancellation, and the services already provided.

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2. Payments for Services

Clients may be required to pay for services according to the agreed schedule, care plan, invoice, or service agreement.

Payment terms, service hours, rates, and billing details may be provided separately before services begin.

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3. Cancellation Policy

If you need to cancel or reschedule a scheduled care visit, please contact us as soon as possible.

Cancellations made with reasonable advance notice may be eligible for rescheduling or credit, depending on the service agreement.

If a visit is canceled with short notice, a cancellation fee may apply because caregiver time may have already been reserved.

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4. Refunds for Unused Services

If a client has prepaid for services that have not yet been provided, Precious Souls Homecare may issue a refund or service credit for the unused portion, depending on the terms of the service agreement.

Refunds are generally not provided for services that have already been completed.

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5. Service Concerns

If you are not satisfied with a service visit, please contact us as soon as possible. We will review the concern and work with you to find a fair resolution.

Depending on the situation, we may offer:

A service adjustment

A replacement caregiver visit

A service credit

A partial refund, when appropriate

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6. Non-Refundable Items

Certain charges may be non-refundable, including:

Completed care visits

Short-notice cancellation fees

Administrative fees, if applicable

Services already scheduled and provided

Any costs already incurred to arrange care

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7. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, bank, or billing method used.

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8. Changes to This Policy

Precious Souls Homecare may update this Refund Policy at any time. Updates will be posted on this page with a new effective date.

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9. Contact Us

If you have questions about this Refund Policy or would like to request a refund review, please contact us:

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Precious Souls Homecare

Bay Area, California

Phone: (510) 381-6708

Website: www.psoulscare.com

Email: info@psoulscare.com